{"id":1167,"date":"2023-09-28T17:10:51","date_gmt":"2023-09-28T15:10:51","guid":{"rendered":"https:\/\/www.sparkngo.fr\/?page_id=1167"},"modified":"2024-06-12T08:18:01","modified_gmt":"2024-06-12T06:18:01","slug":"qualite-de-service","status":"publish","type":"page","link":"https:\/\/www.sparkngo.fr\/index.php\/qualite-de-service\/","title":{"rendered":"Performance du support"},"content":{"rendered":"\n

<\/p>\n\n\n\n

Un support orient\u00e9 \u00ab\u00a0client\u00a0\u00bb<\/strong><\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n
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\"\"<\/figure>\n<\/div>\n\n\n\n
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Objectif :<\/strong>
D\u00e9tecter en immersion aupr\u00e8s de vos \u00e9quipes les forces<\/strong> et les axes de progr\u00e8s <\/strong>du fonctionnement du support donn\u00e9 tout en mettant en \u0153uvre les actions utiles et visibles <\/strong>s\u2019inscrivant dans la cible<\/p>\n\n\n\n

Pr\u00e9requis :<\/strong>
R\u00e9union de d\u00e9couverte du contexte, environ 1h30 avec le dirigeant ou un responsable<\/p>\n\n\n\n

Livrables exemples :<\/strong>
– mod\u00e9lisation des processus existants
– matrice SWOT
– recommandations
– plan d’actions activables
– mise en \u0153uvre des actions \u00ab\u00a0quick-win\u00a0\u00bb<\/p>\n\n\n\n

Dur\u00e9e mission  :<\/strong> 9 semaines (3 sprints de 3 semaines)<\/p>\n\n\n\n

Intervenant(s) : <\/strong>consultant.e(s) exp\u00e9riment\u00e9.e(s) sur les aspects processus, organisationnels, humains et de l\u2019outillage du support<\/p>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

Un support orient\u00e9 \u00ab\u00a0client\u00a0\u00bb Objectif :D\u00e9tecter en immersion aupr\u00e8s de vos \u00e9quipes les forces et les axes de progr\u00e8s du fonctionnement du support donn\u00e9 tout en mettant en \u0153uvre les actions utiles et visibles s\u2019inscrivant dans la cible Pr\u00e9requis :R\u00e9union de d\u00e9couverte du contexte, environ 1h30 avec le dirigeant ou un responsable Livrables exemples :–… Lire la suite »Performance du support<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"saved_in_kubio":false,"neve_meta_sidebar":"","neve_meta_container":"contained","neve_meta_enable_content_width":"on","neve_meta_content_width":100,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"","neve_meta_disable_footer":"","neve_meta_disable_title":"on","footnotes":""},"class_list":["post-1167","page","type-page","status-publish","hentry"],"yoast_head":"\nPerformance du support -<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.sparkngo.fr\/index.php\/qualite-de-service\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" 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